Top questions

How can I track my order?

Once you’ve placed an order on the site, we will email you a tracking number and confirmation of the order.
You can also look up your tracking number under your order history in My Account 

Do you ship internationally?

Hylunia does not ship outside the Continental United States at this time.

How do I return or exchange an item?

Items must be returned within 14 days from arrival of shipment.
Prior authorization is required on all returns by contacting Customer Service at [email protected] for a Return Merchandise Authorization# (Return Authorization#).
Return acceptance is at the sole discretion of Hylunia.
Items must be returned in original packaging with the authorized Return Authorization# number clearly marked on the outside of the package.
Note: Returns sent to us without an Return Authorization# will not be accepted.

Can I make repeat purchases of the same item in advance?

Yes, you can by registering under Hylunia’s Replenishment Program under My Account 

What if I can't remember my login or password?

Please use the Forgot My Password feature on the Login page or contact Customer Service

How can I get skin care tips and learn to take better care of my skin?

Please subscribe to our weekly email newsletter for tips, like our Facebook page and follow us on Twitter . You can also visit our blog (link to blog) for in-depth tips and featured articles.

How can I learn more about your ingredients?

You can learn about our ingredients by – selecting the Ingredients tabs on a product page or visiting the Ingredients Dictionary to search by ingredient.

How do I rate and review a product?

Please go to the product page of the product you’d like to review, in order to submit your review. Ratings & Reviews are an important way to share information with your peers and we thank you in advance for contributing to the Hylunia community by using this feature.

What new products are coming out?

Please subscribe to our weekly email for new product announcements.

Please, note that only logged in users can submit questions.