Help Center

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Top questions
How can I track my order?
Once you’ve placed an order on the site, we will email you a tracking number and confirmation of the order.
You can also look up your tracking number under your order history in My Account 
Do you ship internationally?
Hylunia does not ship outside the Continental United States at this time.
How do I return or exchange an item?
Items must be returned within 14 days from arrival of shipment.
Prior authorization is required on all returns by contacting Customer Service at [email protected] for a Return Merchandise Authorization# (Return Authorization#).
Return acceptance is at the sole discretion of Hylunia.
Items must be returned in original packaging with the authorized Return Authorization# number clearly marked on the outside of the package.
Note: Returns sent to us without an Return Authorization# will not be accepted.
Can I make repeat purchases of the same item in advance?
Yes, you can by registering under Hylunia’s Replenishment Program under My Account 
What if I can't remember my login or password?
Please use the Forgot My Password feature on the Login page or contact Customer Service
How can I get skin care tips and learn to take better care of my skin?
Please subscribe to our weekly email newsletter for tips, like our Facebook page and follow us on Twitter . You can also visit our blog (link to blog) for in-depth tips and featured articles.
How can I learn more about your ingredients?
You can learn about our ingredients by – selecting the Ingredients tabs on a product page or visiting the Ingredients Dictionary to search by ingredient.
How do I rate and review a product?
Please go to the product page of the product you’d like to review, in order to submit your review. Ratings & Reviews are an important way to share information with your peers and we thank you in advance for contributing to the Hylunia community by using this feature.
What new products are coming out?
Please subscribe to our weekly email for new product announcements.
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Orders
Place an order online
Simply login if you have an existing Hylunia account on Hylunia.com, or create a new account if you’re a new customer. After that it’s as simple as finding the product(s) you’d like to purchase and hitting the Buy button.
Problems with Checkout
Please contact Customer Service to resolve. Be sure to save a copy of the error (by saving a screenshot or copying the text of the error message) prior to contacting us.
Payment methods
You can place an order using your Visa, MasterCard or Discover cards.
Change billing address
Simply go to the My Account section of the website to change your billing or shipping address.
Sales tax
Hylunia collects sales tax within the state of Nevada only.
Earn Hylunia Points
You earn 1 point for every $1 spent on Hylunia.com. You can redeem the points that you have already earned for future purchases on Hylunia.com, on the checkout page during the online purchase process. You can also view your Point Bank under My Account
Rate & review a product
Please go to the product page of the product you’d like to review, in order to submit your review. Ratings & Reviews are an important way to share information with your peers and we thank you in advance for contributing to the Hylunia community by using this feature.
Product ingredients
You can learn about our ingredients by – Selecting the Ingredients tabs on a product page, or Visiting the Ingredients Glossary to search by ingredient.
Partner Locator
Look up Hylunia’s partners by visiting the Partner Locator
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shipping & Returns
Order Tracking
Once you’ve placed an order on the site, we will email you a tracking number and confirmation of the order. You can also look up your tracking number under your order history in My Account
Shipping costs
Once you’ve placed an order on the site, we will email you a tracking number and confirmation of the order. You can also look up your tracking number under your order history in My Account
Delivery schedule
  • Orders received by 2:00PM PDT M-F are processed and shipped within 24 hours.
  • Orders received after 2:00PM PDT on Friday are processed and shipped no later than Monday.
  • FedEx 2nd Day orders must be received by 2:00PM PDT M-F in order to be processed and shipped the same day.  FedEx 2nd Day orders received after 2:00PM PDT M-F will ship on Monday.
P.O. Boxes
We do not ship to P.O. Boxes at this time.
Returns & Exchanges
Items must be returned within 14 days from arrival of shipment. Prior authorization is required on all returns by contacting Customer Service at [email protected] for a Return Merchandise Authorization# (RMA#). Return acceptance is at the sole discretion of Hylunia. Items must be returned in original packaging with the authorized RMA# number clearly marked on the outside of the package. Note: Returns sent to us without an RMA# will not be accepted.
International shipping

Hylunia Skincare is now available in United Kingdom and Switzerland

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My Account
Create an account
Having an account is a pre-requisite to participate in Hylunia’s Points Program and the Replenishment Program. You can create an account on the Register page
Guest account
Hylunia.com visitors are allowed to checkout without creating a Hylunia account. However, having an account is a pre-requisite to participate in Hylunia’s Points Program and the Replenishment Program. You can create an account on the Register page
Forgot my Password
Please use the Forgot My Password feature on the Login page or contact Customer Support.
Change email address
You may change your email address under My Account
Update My Account information
You may change other account information by going to the My Account section of the website.
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